IKEDAYA Randoseru Ranked No. 1 in the GMO Customer Satisfaction Ranking 2026 (Randoseru Category)
We are pleased to announce that IKEDAYA Randoseru has been ranked No. 1 overall in the “GMO Customer Satisfaction Ranking 2026” in the Randoseru category. We also received No. 1 in the “After-Sales Service” category, highlighting the support that customers value when choosing a randoseru for a child’s elementary school years.
In Japan, a randoseru is a school bag that elementary school children typically use for six years. Because it often falls into a higher price range than many standard backpacks, families tend to compare options carefully and take time choosing one. For that reason, customer satisfaction results based on feedback from people who have actually used the product can be a helpful reference when selecting a randoseru.
The “GMO Customer Satisfaction Ranking” is a highly credible ranking provided by GMO Research & AI, Inc., which gathers detailed feedback from actual users of services and products about their satisfaction and experiences, and then evaluates the results fairly and accurately from multiple perspectives.
We see this award as a reflection of the voices of everyone who chose IKEDAYA Randoseru and uses it in everyday school life. We sincerely thank you for your support. We will continue to improve our craftsmanship and products, with the goal of making even better randoseru.
Important: IKEDAYA’s after-sales service is available only within Japan. We do not accept items from overseas, and we do not return repaired items to addresses outside Japan.
— Key Points of the Ranking and Survey —
- Ranking name: GMO Customer Satisfaction Ranking
- Category: “Randoseru (2026)”
- Result: No. 1 overall / No. 1 in After-Sales Service
- Conducted by: GMO Research & AI, Inc. (online survey)
- Survey period: November 7–November 28, 2025
- Sample size: 3,500 (minimum required per brand: 100+)
- Respondents: Parents/guardians of elementary school children who purchased a new randoseru within the past five years and whose child has used it for at least six months (ages 20–69, nationwide, no gender restriction).
- Number of companies/services surveyed: 38
- More details: https://r-portal.gmo-research.ai/ranking/details/
We sincerely appreciate your continued support.
About IKEDAYA
Founded in 1950, Ikedaya is a Japanese brand best known for its signature Ikedaya Randoseru. We create high-quality, Japan-made bags beyond randoseru, including exclusive Ikedaya designs.
